Refund policy

Return Policy

1. Dead on Arrival (DOA) Period

  • Customers must report functional issues within 48 hours of receiving the product.
  • A video demonstrating the issue must be shared with RNew at the following contact details:

2. Return Verification

  • The issue raised must be verified by RNew.
  • If the return reason is approved, the customer will receive a refund within 7 days of RNew receiving the product and all included accessories.

3. Return Conditions

  • The product must be returned in proper packaging to prevent damage during transit.
  • Any tampering with the internal seal of the device will void the return claim.
  • Physical or cosmetic damage must be reported within 24 hours of delivery, along with an unboxing video.

4. Refund Scale (for Refurbished Devices)

If a return is requested due to RNew's inability to repair or replace the product, a refund will be issued based on the following depreciation schedule:

Device Age (from Invoice Date) Reimbursement (% of Invoice Value)
Up to 15 days 100%
15 – 60 days 90%
60 – 90 days 80%
90 – 120 days 70%
120 – 180 days 60%