Warranty Claim
Thank you for choosing Recom Retail for your smartphone needs. Register your product today to enjoy full warranty benefits.
To locate your device's IMEI, dial *#06# in your phone dialer and input the IMEI-1 to proceed with your warranty claim.
The warranty program governs support for a specific period from the purchase date. It covers inherent mechanical or electrical breakdowns that result in the device being unable to function as intended. These issues must be caused by defects in materials or workmanship during normal use.
FAQs
What is the warranty period for devices sold by Rnew?
The warranty is 6 months for both iPhones and Android devices, starting from the date of purchase.
What does the warranty cover?
The warranty covers technical and mechanical issues such as:
- Camera malfunctions
- Microphone problems
- Speaker defects
What is not covered under the warranty?
Physical damage, water damage, or damage caused by unauthorized repairs and misuse is not covered under the warranty.
How do I find my device's IMEI number?
Dial *#06# on your phone and use the IMEI-1 number displayed.
How do I file a warranty claim?
Complete the claim form on the Rnew warranty page. Once approved, a pickup will be arranged to inspect and repair your device.
What documents are required for a claim?
A valid proof of purchase, such as an invoice copy, is mandatory to process the claim.
How long does the repair process take?
The timeline may vary based on the nature of the issue. Updates will be shared at every stage of the process.
Can I claim warranty for accessories like chargers or cables?
No, accessories are not covered under the Rnew warranty program.
What happens if the device cannot be repaired?
If the device is beyond repair, a replacement may be provided as per warranty policies.
How do I contact support if I have more questions?
For further assistance, you can reach out to Rnew customer support through our contact form or hotline.