• "Recom Retail Pvt. Ltd." refers to the provider of refurbished and brand-new phones and related services.
• "Refurbished Phone" means a pre-owned phone restored to full functionality and sold with specified conditions.
• "Brand-New Phone" refers to an unused, factory-sealed phone sold by Recom Retail.
• "Customer" means any individual or entity purchasing products or services from Recom Retail Pvt. Ltd.

• Each refurbished phone is thoroughly tested and certified for quality.
• A warranty of 6 months is provided, covering manufacturing defects only. Accidental damage, misuse, or unauthorized repairs void the warranty.

Brand-new phones come with the manufacturer’s warranty. The warranty terms depend on the specific brand and are subject to the manufacturer’s policies.

• May show minor cosmetic imperfections.
• Come with compatible accessories unless stated otherwise.

• Delivered in sealed packaging with all original accessories as provided by the manufacturer.

• The product must be returned within 7 days of delivery.
• The product must be in its original condition with all accessories and packaging.

• Refunds will be processed after inspection of the returned item and may take up to 7 business days to reflect in the original payment method.
• Shipping fees are non-refundable unless the return is due to a fault on our part.

• Recom Retail Pvt. Ltd. is not liable for data loss, damage caused by improper handling, or third-party software issues.
• Customers are advised to back up data before submitting a device for repair or replacement.

• All prices listed are inclusive of applicable taxes unless stated otherwise.
• Payments can be made through accepted modes such as credit/debit cards, UPI, or net banking.

Your personal information will be collected, stored, and processed in accordance with our Privacy Policy, which is available at "Privacy Policy"

DOA Period: In case customer is
facing any functional issue with product then they can contact rNew within
48hrs of receiving items. Customer should make video and share same with
rNew at below mentioned contact details:-

Phone No- +91
95995 96966

Email ID- contactus@rnew.in

In case return
reason is verified, customer will get refund within 7 days of rNew receving
product along with accessories.

Limited Warranty Period: The
warranty period for Refurbished
Smartphones/Laptops/Smartwatch/Tablets/Gaming Consoles is of six (06)
months, commencing from the invoice date issued by RNew.

Accessories Warranty: Accessories
(Adaptor, Data/Charging/PowerCord & Battery) provided with the product
hold a three (3) months warranty from the invoice date of RNew.

Original Purchaser Eligibility: The
limited warranty extends solely to the original (first) purchaser
(consumer) of the product and is not assignable or transferable.

Warranty Services Requirement:
Customers seeking warranty services must provide the original invoice with
retailer name and date of purchase.

Warranty Claim Process: To avail
limited warranty coverage, consumers must register complaints through
helpline number +91 95995 96966, WhatsApp at +91 95995 96966,
email at contactus@rnew.in or by reaching out to a nearby store. A
pickup & drop will be organized after verifying the issue and on every
Pick & drop a charge of INR 150/- shall be applicable.

IMEI/Serial Number Validation:
Consumers must provide the IMEI number/serial number of the device to
establish the validity of the warranty period.

Device Imaging Requirement:
Consumers must share front, side & back images of the device before
packing for pickup and may be required to showcase issues through video
recording.

Return Reason Verification: The
reason for raising a return should match the issue/grade mismatch in the
device; otherwise, the return request will be cancelled.

Seal Integrity Requirement: The
seal inside the device should be intact. If found tampered with at the
time of receiving the returned device, no resolution will be provided.

Limited Warranty Resolution: During
the warranty period, the company may repair or replace the device.
Replacement has a residual warranty period. RNew reserves the right to
repair, replace, or refund as per Company Policy.

Damage Reporting Timeframe: For
devices with damage/physical condition issues, the customer must report
the issue within 24 hours of delivery alongwith un-boxing video of
purchased device.

Replacement Parts Ownership: All
replaced parts, boards, or equipment become the property of the company.

Return Packaging Requirement:
Proper packaging is required to avoid physical damage during returns. RNew
reserves the right to deduct/recover money for improper packaging.

Subcontracting of Services: RNew
may subcontract warranty services without notice to the customer.

Agreement Completeness: This
Agreement is the complete and exclusive agreement between Company and the
Customer only.

Force Majeure Clause: RNew shall
not be liable for delays caused by factors beyond its control, such as
acts of God, Strikes, Governmental actions, etc.

Governing Law and Jurisdiction: Any
disputes shall be governed by the laws of India, and the courts of Noida –
Uttar Pradesh shall have exclusive jurisdiction.

Reserved Rights: All rights are
reserved with Recom Retail Private Limited.

Cessation of Warranty: This Limited
Warranty Agreement (the “Agreement”) is entered into by and between Recom
Retail Private Limited (hereinafter referred to as the “Company”) and the
consumer (hereinafter referred to as the “Consumer”) who purchases a
product covered by this Agreement. This Agreement outlines the terms and
conditions governing the limited warranty coverage provided by the
Company.

Conditions for Limited Warranty Coverage
Cessation:

a. Incorrect IMEI/Serial Number:
Limited warranty coverage shall cease if the Consumer fails to provide the
correct IMEI number/Serial Number.

b. IMEI/Serial Number Tampering: Limited warranty coverage shall
cease if the product’s IMEI/Serial Number has been removed, defaced, altered,
or does not match the data in our records.

c. Exclusions: Limited warranty coverage shall cease under the
following conditions: mishandling, misuse, improper storage, exposure to
moisture/dampness, extreme temperatures, unauthorized modifications or repair,
acts of God, spill of foods or liquids, wrong adjustment to consumer controls,
or any other acts beyond the control of the Company, and defects not resulting
from normal wear and tear.

d. Failure to Report Defect: Limited warranty coverage shall cease
if the Consumer does not report the alleged defect or malfunction during the
applicable warranty period.

e. Unauthorized Accessories/Software: Limited warranty coverage
shall cease if the product is used with unauthorized accessories or software
not supplied or authorized by the Company.

f. Quality Check Parameters: Devices with reported issues will be
subjected to the Company’s quality control parameters.

g. Performance Variations: Limited warranty coverage does not apply
to performance variations arising due to the passage of time, sustained usage,
climatic conditions, or the entry of extraneous particles.

h. Backup Responsibility: The Consumer must ensure the backup of
user configuration,data, settings, third-party software/add-ins, etc. The
Company and its authorized service centre are not responsible for
restoring/re-installing/backup, as these may be lost, changed, or altered
during the repair or replacement process.

i. Billing for Non-Covered Charges: The Consumer will be billed for
any part and/or workmanship/labour charges not covered under this limited
warranty.

j. Product Information Changes: All warranty information, product
features, and

specifications are subject to change without prior notice.

k. Limitation of Liability: This limitation of liability applies to
all circumstances, including damages sought, claims made under this limited
warranty agreement, tort claims (including negligence and strict product
liability), contract claims, or any other claim. This limitation of liability
is effective even if the Consumer has advised the Company or its representative
of the possibility of such damages or if such possibility was reasonably
foreseeable. This limitation of liability cannot be waived or modified by any
person. By accepting the product covered by this Limited Warranty Agreement,
the Consumer acknowledges and agrees to abide by the terms and conditions
outlined herein.

MAXIMUM LIABILITY

For refurbished device – Refund shall be
applicable on invoice value of the customer Gadget as per

following scale. In case if the company is not able to provide the device after
Repair or Replacement due

to any unforeseeable reasons, following depreciated amount may be refunded to
the customer.

Resolution Timelines:

A. Pickup within 03-04 (Three-Four) working
days of complaint subject to warranty Policy*. Contact customer service in case
of delays.

C. Complete process (complaint initiation to dispatch after repair) within 20 (Twenty)
working days from complaint.