Retune, Refund and Warranty Policy

At rNew, we are committed to providing a seamless and trustworthy experience for our customers. Please find the details of our policies below:

Refund Policy

  • Eligibility: Refund requests must be initiated within 3 working days of filing a complaint.
  • Process: Once your complaint is verified and approved, the refund will be processed back to your original payment method.

Return Policy

  • Eligibility: Returns are accepted within 3 days of order delivery.
  • Condition: The phone must be returned in the same condition as received, with all original packaging and accessories.
  • Process: Once we receive and inspect the returned item, we will initiate a replacement or refund, depending on your preference.

Warranty Policy

  • Coverage Period: All our refurbished phones come with a 6-month warranty from the date of the invoice.
  • What’s Covered: The warranty covers manufacturing defects and hardware malfunctions not caused by misuse, physical damage, or unauthorized repairs.
  • Claim Process: To file a warranty claim, contact our customer support team with your invoice and a detailed description of the issue.

How to Initiate a Return, Refund, or Warranty Claim?

  1. Contact our customer support team via [email/phone/chat] with your complaint or request.
  2. Provide the order ID and invoice details.
  3. Follow the instructions provided by our team to complete the process.

Terms and Conditions

  • Refunds, returns, and warranty claims are subject to approval after inspection of the product.
  • Refunds will not be applicable for products damaged due to improper use or unauthorized repairs.
  • Shipping charges for returns may apply, depending on the situation.